Shipping
Every item at Aparry is made to order, so your total wait is processing time plus shipping time. Most orders arrive 10 to 20 business days after you order.
Order processing
We start making your item after you place your order. Processing takes 5 to 10 business days.
- Processing days are business days (Monday to Friday), excluding public holidays.
- Orders placed after 5:00 p.m. Eastern Time, on weekends or on holidays start processing the next business day.
- Orders with several items ship together once every item is ready, unless we tell you otherwise.
- During busy periods like holidays and sales, processing can take longer. We’ll post any changes on our website.
Shipping times
Once your order ships, delivery takes 5 to 10 business days, unless a different time is shown at checkout. This count starts on the day we hand your order to the carrier, not the day you place it.
Delivery times are carrier estimates and are not guaranteed. Weather, carrier delays and customs checks can add extra days, and these are outside our control.
Shipping costs
We ship to Canada, the United States, Mexico, the United Kingdom, Australia and the countries of the European Union.
Orders of C$140 or more (US$100, €90, £75, MX$1,850 or A$140 when you shop in those currencies) ship free to every country we ship to, based on your order subtotal after discounts and before taxes and shipping.
Smaller orders pay US$9.99 for the first item and US$2.00 for each additional item (C$14.27 and C$2.86). Your cart and checkout show the exact amount in your currency.
Free shipping does not cover import duties, taxes (including VAT in the European Union and the UK, and GST in Australia) or customs fees on international orders. These are charged by the destination country and are the customer’s responsibility.
Shipping address
Please check your address carefully at checkout. We aren’t responsible for orders sent to an incorrect address entered by the customer.
- To change your address, contact us within 24 hours of ordering and before your order ships.
- If a package comes back to us because of an incorrect address, we can reship it once you pay the new shipping cost.
Lost, stolen or damaged packages
- Not arrived: if your order hasn’t arrived 10 business days after it shipped (or after the delivery time shown at checkout), email us and we’ll open a claim with the carrier.
- Marked delivered but missing: check with neighbours and your local post office first, then contact us within 7 days. We’ll help you file a claim, but we can’t replace packages the carrier confirms as delivered.
- Damaged: email us within 7 days of delivery with photos of the item and packaging. We’ll offer a replacement or refund.
Contact us
Questions about your order or shipping? Email support@aparry.com and we’ll reply within 1 to 2 business days.